---
title: My Tickets
description: "# My Tickets   ### What is My Tickets? The **My Tickets** module allows users to create and manage **internal tickets** within the platform. A ticket represents a structured internal conversation used to manage requests, follow-ups, coordination tasks, or internal…"
url: "https://despapeliza.io/docs/my-tickets/"
updated: "2026-10-28"
category: Legale.io in details / 3. My Tickets
---

# My Tickets

# My Tickets

 

### What is My Tickets?

The **My Tickets** module allows users to create and manage **internal tickets** within the platform.
A ticket represents a structured internal conversation used to manage requests, follow-ups, coordination tasks, or internal issues between users of the same organization.

This module helps organizations keep internal communications organized, traceable, and separated from external support requests.

**![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-fe7be360ea69d487d975.png)**

---

### Difference between My Tickets and Support

It is important to clearly distinguish between these two modules:

- **My Tickets**
  Internal conversations between users of the same organization (requests, clarifications, follow-ups, and coordination).
- **Support**
  Requests sent to the **Legale.io Support Team** for technical issues or platform-related questions.

This separation ensures that internal communication is not mixed with external support.

---

### Cost Information

- **Individual users**
  My Tickets has an **additional cost** associated with the subscription plan.
- **Companies**
  My Tickets is offered as a **separate paid service**, independent from the main subscription plan.

---

### Requesting activation of My Tickets

The **My Tickets** module is **not enabled by default**.

To use this feature, users must request the administrator to activate it. Once enabled, the module becomes available in the dashboard.

---

### Accessing the My Tickets panel

Once activated, the **My Tickets** option appears in the dashboard menu.
From this panel, users can view, filter, and manage all internal tickets.

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-f514f45f754f582e342b.png)

---

### Creating a ticket and viewing the ticket list

Inside the module, users can create a new ticket by clicking the **Create ticket** button.

When creating a ticket, the following fields are required:

- **User**
- **Subject**
- **Priority** (Low, Medium, High, Urgent)
- **Description**

Once created, the ticket appears immediately in the ticket list.

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-bd248000012578011566.png)

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-012a8f0fd412925e4fbd.png)

---

### Opening a ticket from the panel

Users can open a ticket by selecting it from the list and clicking **View detail**.

This action opens the ticket detail view, where all ticket information is displayed.

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-029b77d5539bbcf4172a.png)

---

### Ticket actions (Resolve and Close)

From the ticket list or the ticket detail view, users can perform the following actions:

- **Resolve ticket**: Marks the ticket as resolved.
- **Close ticket**: Closes the ticket permanently.

These actions update the ticket status and are immediately reflected in the ticket list.

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-fa912b121df90265f354.png)

---

### Chat view inside a ticket

Inside the ticket detail view, users can access the **conversation (chat) section**, where:

- All messages related to the ticket are displayed.
- Users can reply directly.
- The full conversation history is preserved.

This allows continuous communication and proper follow-up until the ticket is resolved or closed.

![](https://despapeliza.io/wp-content/uploads/2026/10/bdmig-db9f658527638a40a534.png)